Policies
Duty of care. Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
Conflict of interest. Should we believe there to be a conflict of interest during the course of any contract (whether with a client, supplier or associate), we will raise these concerns with all relevant parties in order to reach a solution.
Contracts.Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The qualityof our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements.
Payment. We aim to be as flexible as possible in the way that our services will be charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.
Intellectual property and moral rights. We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our clients’ intellectual property.
Quality assurance. We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports
Professional conduct.We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
Equality and discrimination. We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disability.